What to do in case of an accident

Having an accident is not pleasant and can be very stressful.
That is why we try to make the process as simple as possible for you.

An accident occured

Are you safe?

If you or anybody involved in the accident are badly injured, contact emergency services first.

Need urgent assistance?

Call the +32 2 320 39 75 for assistance on the road, available 24/7.

Online form to report an incident for your Tesla

Fill out the claim form

Prepare the following documents:
- The pictures you took of the damaged vehicle(s)
- Your completed European Accident Form
Submit the claim form digitally with phone or computer
Fill in all the fields as completely and accurately as possible to speed up the processing of your claim.

Wait calmly, we will come back to you

Once you have submitted the claim form, you don’t have to do anything else, unless we ask you for missing information.
We will process all information you submitted to us as soon as possible.

Your claim is responded to

If your claim is accepted, we will provide you with the best possible solution, whether it is in form of a repair or monetary reimbursement.

If you are not happy with the result, you can use this form to file a formal complaint about your claim.

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The information available on the site is provided for information purposes only and is non-contractual. It is the customer's responsibility to read the general conditions of our products carefully and to make well-considered decisions.